TJ GOLD & DIAMOND Lifetime Guarantee
TJ Gold & Diamond Lifetime Guarantee
At TJ Gold & Diamond, we stand behind every piece we create — for life.
All of our diamond engagement rings, gold and platinum jewellery is handcrafted right here in Auckland, New Zealand, to the highest quality standards. We are committed to creating pieces that last a lifetime, and we warrant that all items are free from manufacturing defects at the time of sale.
Buying fine jewellery should feel exciting – not stressful. That’s why we back every TJ Gold & Diamond piece with clear, fair guarantees. Below, you’ll find exactly what you can expect from us on sizing, shipping, returns, and long‑term support.
Complimentary Resizing
We want your ring to fit perfectly.
- We offer [one] complimentary resize within [60 days] of purchase on most engagement rings and wedding bands.
- Resizing may not be possible or may incur a fee for certain designs (e.g. full‑eternity bands or heavily patterned shanks). We’ll let you know in advance if this applies to your design.
If you’re unsure about size, talk to us before we start manufacturing – we’re happy to help you get it right.
Shipping and Delivery
We treat every shipment like it’s our own.
- Secure, insured shipping within New Zealand via [Courier Name]
- Typical delivery time after completion: [X–Y business days]
- Discreet packaging for privacy and security
- Tracking details provided once your order is dispatched
If you need your piece by a specific date (proposal, wedding, anniversary), let us know as early as possible and we’ll do our best to meet your timeframe.
Returns and Exchanges
Custom jewellery is made specifically for you, so we handle returns with care and clarity.
- Custom and made‑to‑order pieces: generally not eligible for change‑of‑mind refunds, but we will work with you on adjustments and solutions if something isn’t as expected.
- Ready‑to‑ship items (if you offer them): may be returned or exchanged within [X days] in unworn, original condition.
We stand behind our workmanship. If there is a genuine fault in manufacturing, we’ll repair or replace the piece in line with our obligations under New Zealand consumer law.
Full terms will be clearly outlined in your order confirmation.
Warranty on Craftsmanship
Every piece we make is built to last.
- We provide a warranty against manufacturing defects in normal use.
- This does not cover damage caused by accidental impact, misuse, loss, or unauthorised repairs.
If you ever have a concern about your jewellery, bring it to us for inspection. We’ll assess it and explain the best options for repair or maintenance.
Our Commitment
Above all, our guarantee is simple: we’ll treat you fairly, communicate clearly, and support you for the life of your jewellery. If you ever have a question or issue, reach out – we’re here to help.
What's Included
Our lifetime guarantee covers free maintenance for the life of your jewellery, including:
- Free polishing
- Free prong tightening
- Free cleaning services
Simply bring your piece into our Auckland studio at any time and we'll take care of it for you.
Repairs & Additional Work
In the rare event that your jewellery requires work outside of our lifetime guarantee, we will always inform you of the approximate costs before completing any work. No surprises, ever. " If its our manufacturing its free"
Our Promise
Forget chain stores. Every piece at TJ Gold & Diamond is handcrafted by our artisans in Auckland, New Zealand. When you buy from us, you're buying a piece built to last — and a relationship that lasts just as long.
For any questions about our Lifetime Guarantee, please contact us.